RETURNS POLICY

RETURNS POLICY

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the items you have received, we offer a return policy of 30 days from the delivery or collection of the last received package.

How to Register a Return:

If you wish to return an item, please follow these steps:

1. Contact Us via Email
   Send us an email at info@almatni.com and clearly indicate which item(s) you would like to return, along with the reason for the return. This will help us process your request more efficiently and ensure we understand the reason for the return.

2. Return Instructions
   After we receive your request, we will send you a confirmation email with detailed instructions on how to return the item. This will include the return address and any specific guidelines for packaging or labeling the return.

3. Returning the Item
   Once you have received the return instructions, carefully package the item(s) in their original condition (including any tags or labels) and send it to the provided return address. We recommend using a trackable shipping service to ensure the safe return of the item(s).

4. Refund Process
   After we have received your returned package and confirmed the item(s) are in acceptable condition, we will process your refund. You will receive the full amount paid for the item(s) within 3-5 business days. The refund will be credited to the same payment method you used for the original purchase.